IT Customer Service Technician
Company: Civista Bank
Location: Sandusky
Posted on: May 3, 2024
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Job Description:
Civista BankDescription:Position Purpose:The IT Customer Service
Technician will perform troubleshooting, maintenance, and repair of
hardware and software for the Bank including patch management, help
desk support, and equipment installations. Demonstrates Civista
Bank's mission to improve the financial lives of our employees and
shareholders to make a difference in the communities that we
serve.Key Accountabilities, Responsibilities and
Expectations:Respond timely and professionally to help desk work
requests submitted via phone or 1Source system.Daily installation,
maintenance, and troubleshooting of Bank hardware and
software.Provide IT support to all lines of business to meet
service level expectations.Ongoing support for major bank
initiatives, meeting or exceeding deadline expectations.Weekly,
monthly, quarterly, and annual support to all physical Bank office
locations. Plan and schedule localized IT support according to
established department field visit expectations.All other duties as
assigned and any activities that support the key
accountabilities.Requirements:Qualifications, Knowledge, and
Skills:One to five years of computer operations and networking
experience.Associates Degree in Management Information Systems or
Information Technology a plus.Certificate in A+ preferred.Good
verbal and written communication skillsAbove average
problem-solving skills.Knowledge of TCP/IP NetworkingUnderstanding
of Microsoft Operating SystemsExperience with mobile device
operating systems including Apple IOS and Android.Ability to
prioritize multiple projects with conflicting priorities.Physical
Requirements:Work involves eye strain due to the constant use of
computer screens, reading of reports.Work involves sitting for long
periods at a time.Work involves being able to concentrate on the
matter at hand, under sometimes distracting work conditions. Work
involves lifting and moving equipment up to 50 lbs.Work involves a
high degree of flexibility regarding work hours; may have to work
weekends or after-hours to install upgrades, fix problems, etc.Work
involves travel to conduct branch visits, attend trainings and
meetings.Pay Transparency Nondiscrimination Provision:
https://www.dol.gov/agencies/ofccp/postersEqual Opportunity
Employer EEOC M/F/D/VThis Position Description is not a complete
statement of all duties and responsibilities comprising this
position.Nothing in this job description restricts management's
right to assign or reassign duties and responsibilities to this
position at any time.PI56579fc74a7b-25660-34375626
Keywords: Civista Bank, Lorain , IT Customer Service Technician, Hospitality & Tourism , Sandusky, Ohio
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