Patient Navigator

Company: Michigan Institute of Urology
Location: Troy
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: Patient Navigator – Overactive Bladder (OAB) Location: Troy, MI Facility: Michigan Institute of Urology Status: Full-Time, Monday – Friday (8:00 AM – 5:00 PM) The Opportunity Michigan Institute of Urology is seeking a compassionate, organized, and dedicated Patient Navigator to join our Troy facility. In this vital role, you will specifically help patients and their families navigate the complexities of Overactive Bladder (OAB) treatment, serving as the bridge between clinical care and the patient experience. Why Join Us? Work-Life Balance: Enjoy a consistent Monday through Friday schedule with no nights, weekends, or holidays. Specialized Impact: Empower patients by providing clarity and emotional support throughout their OAB care pathway. Professional Environment: Work alongside Michigan’s leading urological experts in a collaborative, state-of-the-art setting. What You Will Do OAB Advocacy & Support: Guide patients through their healthcare experience, providing education on OAB diagnoses and specialized treatment options. Barrier Removal: Identify and remove obstacles to treatment by coordinating referrals, scheduling appointments, and ensuring timely follow-up care. Financial Navigation: Help patients understand insurance claims and work with them to create manageable payment plans when necessary. Clinical Documentation: Maintain accurate records by charting in the Electronic Medical Record (EMR) and tracking patient outcomes and metrics to ensure care continuity. Qualifications Education: High School Diploma or equivalent required. Experience: Previous experience in patient advocacy or medical navigation is preferred. Prior experience with OAB or urological care is a plus. Skills: Knowledge of medical terminology, insurance coding, and proficiency in EMR systems. Core Traits: Ability to work independently, maintain strict HIPAA confidentiality, and show deep sensitivity toward the patient and family experience. Apply Today Help us provide a seamless, compassionate care experience. If you are passionate about patient advocacy and want to make a difference in the lives of those managing OAB, apply today to join the Michigan Institute of Urology team. GENERAL SUMMARY The Patient Navigator is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. Advocates for patient in resolution of concerns. Empowers patients through knowledge and emotional support to independently navigate through the patient care pathway. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available. Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options. Resolves patient problems and needs by utilizing team strategies. Tracks and documents metrics and outcomes. Identifies support groups appropriate for patients and families and coordinates scheduling of appointments. Provides age and culturally appropriate information and resources during the diagnostic evaluation. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services. Help patients navigate insurance claims and works to create payment plans when necessary. Ensure that patients are fully informed about their legal rights. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Knowledge of medical terminology and coding. Display exceptional customer service skills. Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR. Must communicate clearly and effectively in both a written and verbal format. Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures. Ability to work independently and communicate appropriately with leader and teammates. Understands and is sensitive to patient and family experiences. Complies with HIPAA regulations for patient confidentiality. Requirements: EDUCATION REQUIREMENTS High school diploma or equivalent required. Bachelor's degree in related field preferred. EXPERIENCE REQUIREMENTS At least one year of experience in a medical office setting. Minimum of two years experience in customer service relations. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Keywords: Michigan Institute of Urology, Lorain , Patient Navigator, Administration, Clerical , Troy, Ohio