Customer Care Specialist – Mortgage Services
Company: Capital Management Services
Location: East Palestine
Posted on: April 2, 2026
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Job Description:
Customer Service Representative – Mortgage Servicing (Remote)
Location: Remote Job Type: Full-Time Industry: Mortgage Servicing /
Financial Services Reports To: Customer Service Manager Location
Requirement: This position is only available to candidates residing
in Pennsylvania (PA), Ohio (OH), or West Virginia (WV). Upcoming
Start Date / New Hire Orientation: April 20th 8:30 AM – 12:30 PM
About Us Our mission is to empower homeowners while delivering
exceptional service at every touchpoint. We foster a collaborative,
innovative, and customer-first culture-and we're looking for
motivated professionals to grow with us. Position Overview We are
seeking a customer-focused Customer Service Representative to
assist homeowners with mortgage-related inquiries in a fast-paced,
high-volume environment. This role is ideal for someone who thrives
on problem-solving, clear communication, and delivering a
high-quality customer experience. Key Responsibilities Handle
high-volume inbound and outbound calls in a call center environment
Assist customers with mortgage servicing inquiries, including
payments, escrow, and taxes Clearly explain account details,
processes, and next steps to homeowners Accurately document all
customer interactions in internal systems Research and resolve
customer issues using established procedures and sound judgment
Identify root causes and provide effective, timely solutions Meet
or exceed individual and team performance metrics (quality,
productivity, etc.) Escalate complex issues as needed and ensure
timely follow-up Deliver a professional, empathetic, and
customer-first experience on every interaction Qualifications High
school diploma or equivalent required Customer service or call
center experience preferred (mortgage or financial services a plus)
Strong verbal and written communication skills Ability to manage
high call volumes while maintaining accuracy and professionalism
Excellent problem-solving and organizational skills Detail-oriented
with strong multitasking abilities Basic knowledge of mortgage
servicing (escrow, taxes, payments) preferred Comfortable using CRM
systems and call center technology What You Bring Passion for
helping customers and resolving issues Confidence and
professionalism on the phone Strong analytical thinking and
decision-making skills Team-oriented mindset with a positive
attitude Commitment to delivering a high-quality customer
experience Why Join Us Work remotely with a nationally recognized
mortgage servicing organization Competitive pay and comprehensive
benefits package Supportive, team-oriented culture Opportunities
for career growth and development Apply Today Join a company where
your contributions matter, your growth is supported, and your work
makes a real impact on homeowners every day. ZR
Keywords: Capital Management Services, Lorain , Customer Care Specialist – Mortgage Services, Customer Service & Call Center , East Palestine, Ohio
