Patient Access Specialist - Lorain Hospital - Mercy Health (PRN)

Company: Bon Secours Mercy Health
Location: Lorain
Posted on: May 25, 2023

Job Description:

Thank you for considering a career at Mercy Health
Patient Access Specialist - Mercy Health Lorain - PRN
Job Summary:
The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Essential Functions:

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  Provides excellent customer service and communications skills with patients, medical staff, and the general public
  
  
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  Must possess the ability to troubleshoot and resolve problems promptly
  
  
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  Performs registration and basic insurance verification, ensuring accurate patient identity for billing
  
  
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  Maintains the confidentiality of all patients' records and accounts
  
  
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  Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
  
  
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  Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
  
  
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  Other duties as assigned
  
  
  Shift/Schedule Requirements
  
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    A minimum of three shifts per month
    
    
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    Holiday availability - Provide availability for at least two BSMH observed holidays per year (BSMH observed holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day). One holiday must be during the fall/winter months.
    
    
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    Weekend availability - Required to provide at least one weekend availability per month
    
    
    Education:
    
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      High School Degree or GED
      
      
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      Associate Degree preferred but not required
      
      
      Experience:
      
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        Prior experience in patient registration/healthcare preferred but not required
        
        
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        Knowledge of medical terminology is preferred but not required
        
        
        Skills & Abilities:
        
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          Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
          
          
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          Engage with staff and patients in a professional manner
          
          
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          Basic math skills
          
          
          Mercy Health is an equal opportunity employer.
          Many of our opportunities reward* your hard work with:
          
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            Comprehensive, affordable medical, dental and vision plans
            
            
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            Prescription drug coverage
            
            
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            Flexible spending accounts
            
            
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            Life insurance w/AD&D
            
            
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            Employer contributions to retirement savings plan when eligible
            
            
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            Paid time off
            
            
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            Educational Assistance
            
            
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            And much more
            
            
            *Benefits offerings vary according to employment status
            S cheduled Weekly Hours:
            0.01
            Work Shift:
            All (United States of America)
            Department:
            SS Revenue Cycle - Legacy MH Acute
            All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
            Mercy Health is part of Bon Secours Mercy Health (http://bsmhealth.org/) , one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017.
            The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit. For more information, visit www.mercy.com .

Keywords: Bon Secours Mercy Health, Lorain , Patient Access Specialist - Lorain Hospital - Mercy Health (PRN), Healthcare , Lorain, Ohio