Insurance Customer Service Agent - Remote

Company: DealerPolicy
Location: Lorain
Posted on: November 17, 2021

Job Description:

Join a rapidly growing team of service professionals who are out to disrupt and transform the insurance and automotive retail industries. DealerPolicy is actively seeking a highly knowledgeable Customer Service Specialist who has sales and service experience with a strong focus on retention and customer loyalty. The Customer Service team's work schedule, Mon-Sat will reflect that of our dealership partners to handle our customer's needs.About UsDealerPolicy is a leader in the emerging Insurtech sector. With its seamless integration into the car buying process, the company's innovative solution enables car-buying customers the opportunity to purchase insurance by connecting them real-time with licensed insurance agents while simultaneously completing the purchase of their new car. The company delivers these benefits through an industry-first combination of partnerships with car dealers, a growing insurance carrier network, and team of licensed insurance advocates.General Responsibilities

• Service our customer's book of business' by updating, renewing, rewriting and cross selling existing policies.
• Exercise proficiency in the knowledge of personal lines insurance to identify risk exposure and applicable coverage options to new and existing policies and their holders.
• Superior support to our customers by way of attentiveness, acting promptly and efficiently resolving problems with a sense of urgency.
• Engage with other agents, insurance carriers and managers to solve complex challenges for our customers.
• Remain informed and educated regarding DealerPolicy process and procedures, partnered insurance company coverages, exclusions, and options to provide customers with competitive coverage and cost options.
• Foster a culture of TOP NOTCH customer service and promote continuous improvement across all aspects of how we serve our clients.Requirements
  • An active Property & Casualty (P&C) Insurance License, required
  • Demonstrates the ability to assess and solve problems in real time by leveraging various technologies and/or team members concurrently, required.
    • Relevant experience in a high volume, fast paced customer service role, preferred.
      • Exceptional verbal and written communication skills.
        • Strong organizational, and time management skills.
          • Tech savvy with AMS 360, insurance quoting tools, and Microsoft products, preferred.
            • Humble - A real team player and willing to put in the time and work hard. Understanding and compassionate.
              • Hungry - Timeliness of getting things resolved. Sales and service goal and task oriented.
                • Interpersonally Smart - Deescalate problems in real time. Comprehend and resolve issues pertaining to the customer through clear communication.
                  • Ability to work on Saturdays as part of a normal schedule.BenefitsDealerPolicy offers a comprehensive Benefits Package, which include
                    • Medical, Dental and Vision Insurance
                    • Health Savings Account with company match
                    • FSA, Dependent Care FSA and Commuter pre-tax benefit
                    • PTO allowance and holidays
                    • 401(k) plan with company match
                    • Discounted Edge & Fitness Membership
                    • Wide variety of local discounts

Keywords: DealerPolicy, Lorain , Insurance Customer Service Agent - Remote, Hospitality & Tourism , Lorain, Ohio