Hotel Front Desk Agent - Pt

Company: Skyline Hotel Detroit Airport, SureStay Collection
Location: Romulus
Posted on: February 17, 2026

Job Description:

Job Description Job Description Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: Perform regular bookkeeping duties: make sure hotel guest information is current and correct Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Handle customer complaints as necessary Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Communicate with housekeeping to make sure guest rooms are ready Qualifications: Must have graduated high school, received a GED or equivalent Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Working knowledge of Microsoft Office and reservation management systems 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Well-versed in taking telephone calls and handling stressful situations About Company The Skyline Hotel Detroit Airport, SureStay Collection by BW offers 271 rooms and over 12,000 sq ft of event space.

Keywords: Skyline Hotel Detroit Airport, SureStay Collection, Lorain , Hotel Front Desk Agent - Pt, Hospitality & Tourism , Romulus, Ohio