AMS Support Analyst
Company: ALTA IT Services
Location: Auburn Hills
Posted on: July 1, 2025
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Job Description:
AMS SUPPORT ANALYST 6 MONTH CONTRACT TO HIRE 3 DAYS A WEEK
ONSITE IN AUBURN HILLS, MI HOURLY RATE: $50/hr. W2 C2C IS OK ALTA
IT Services is seeking an AMS Support Analyst with 7 years of
experience to support an Auburn Hills, MI-based automotive
customer. This is a 6-month contract-to-hire assignment. Hybrid 3
days a week, onsite at an automotive customer in Auburn Hills, MI.
REQUIRED SKILLS Strong analytical ability to quickly understand the
issues, debug, and arrive at solutions Excellent communication
skills (verbal and written) Hands-on, Self-driven,
solution-oriented, and customer-focused 5 years of AMS support
experience Ability to query system logs and debug issues Understand
System integration concepts and especially API specifications
Ability to create flow diagrams to create an operational view of
the functionality Strong exposure to the automotive domain,
preferably in the area of Connected Vehicles Strong technical
background demonstrating solid understanding of IT systems and
ability to support them Develop and maintain accurate technical and
user documentation Performing operational tasks like monitoring,
analysis, reporting, and promptly attending to issues
Communications for any outages/incidents that affect the user
community Coordination with internal and external stakeholders for
driving the issues towards closure Analyze incidents and come up
with improvement ideas to avoid incidents and reduce inflow Perform
system administration tasks, e.g., certificate management, product
version tracking, and upgrade support etc. Any programming
background is a plus Experience working in agile/scrum methodology
Collaborate with cross-functional teams to define, design, and ship
new features Strong analytical skills with the ability to collect,
organize, analyze, and disseminate significant amounts of
information with attention to detail and accuracy Years of
Experience: 7 is the IT field / 5 in an AMS Support Role Please
send an updated resume to Melissa McNally via mmcnally@altaits.com
for consideration. System One, and its subsidiaries including
Joulé, ALTA IT Services, and Mountain Ltd., are leaders in
delivering outsourced services and workforce solutions across North
America. We help clients get work done more efficiently and
economically, without compromising quality. System One not only
serves as a valued partner for our clients, but we offer eligible
employees health and welfare benefits coverage options including
medical, dental, vision, spending accounts, life insurance,
voluntary plans, as well as participation in a 401(k) plan. System
One is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, age, national
origin, disability, family care or medical leave status, genetic
information, veteran status, marital status, or any other
characteristic protected by applicable federal, state, or local
law. M- LI- DI- Ref: 855-IT Baltimore
Keywords: ALTA IT Services, Lorain , AMS Support Analyst, IT / Software / Systems , Auburn Hills, Ohio
