Patient Service Representative - PRN
Company: Mercy Health
Location: Lorain
Posted on: March 16, 2023
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Job Description:
**Patient Service Representative - PRN****Requisition** R110814
**Market** Lorain, OH **Department** SS Harness Health - On-Site
Events - Corporate **Shift** Days/Evenings **Schedule** Part-time
**Thank you for considering a career at** **Bon Secours Mercy
Health!****Harness Health Partners****Position
Description****TITLE:** Patient Services
Representative**DEPARTMENT:** Harness Health Partners**REPORTS
TO:** Nursing Managers**FLSA:** Non-Exempt**I. PRIMARY
FUNCTION/GENERAL PURPOSE OF POSITION:**Provides support duties
including, but not limited to, registering patients, scheduling
appointments, processing paperwork, scanning and answering phones.
Communicates and models mission and values of Harness Health
Partners.**II. EMPLOYMENT QUALIFICATIONS:**High school education or
GED equivalent. Candidates must possess excellent communication
skills as well as knowledge of medical practice operations. Work
requires interpersonal skills necessary to function as liaison
between physicians, office staff and the patients and their family
members. Must be able to handle a fast-paced environment in a
confident, professional manner. Must be a self-motivator,
possessing a high level of judgment skills and initiative, along
with ability to prioritize and coordinate several tasks
simultaneously, while retaining a confident, knowledgeable and
helpful demeanor. Ability to listen compassionately demonstrating
effective problem-solving and critical-thinking techniques to areas
of concern to patients and employees without appearing judgmental
is essential. Basic computer skills are required. Prefer 1-2 years
of direct customer service experience.**III. ESSENTIAL JOB
FUNCTIONS:*** Answers phone using etiquette in a manner consistent
with Harness Health Partners standards of excellence, appropriately
routes calls, schedules patients, and enters necessary information
for patient scheduling into the computer system in a timely and
accurate manner.* Performs patient registration tasks as
follows:Obtains registration from patients and accurately enters
required information into the computer system.Obtains copies of
insurance cards and verifies insurance coverage.Secures signatures
on all required forms and updates information accordingly.Registers
patients in a timely and accurate manner.* Participates as an
active member of the patient care team, including attendance at
clinical huddles.* Proactively manages the provider schedules and
identifies opportunities for improvement to communicate with
practice supervisor.* Schedules follow-up appointment and/or
assists with scheduling other services for patients. * Pulls
patient records as needed per office policy, scans information as
appropriate in chart per policy, and routes patient history forms &
prior films to clinical staff as indicated in office per policy.*
Performs all assigned duties in a manner consistent with
appropriate customer service requirements and in support of Harness
Health Partners ethics and values.* Understands and performs
individual role in assuring compliance for regulatory,
accreditation and system process.**IV. Other Job Functions:***
Maintains communication with Site Coordinator / Practice Manager on
daily basis.* Participates with continual improvement projects as
assigned.* Assumes orderliness and cleanliness by cleaning the work
area and restocking supplies.* Other duties as assigned.**V.
WORKING CONDITIONS:**A. The individual performing this job may
anticipate coming into contact with patients. Individuals in this
position are required to exercise universal precautions, use
personal protective equipment and devices, and learn the policies
regarding infection control.B. Travel could be required between
various sites managed and/or controlled by Harness Health
Partners.**VI. BON SECOURS MISSION, VALUES, CUSTOMER ORIENTATION
AND CONTINUOUS QUALITY IMPROVEMENTS FOCUS:**It is the
responsibility of all employees to learn and utilize continuous
quality improvement principles in their daily work.All employees
are responsible for extending the mission and values of the
Ministry by understanding each customer, treating each patient,
staff member and community in a dignified manner with respect,
kindness, and understanding and subscribing to the organization's
commitment to quality and service.**The above statements are
intended to describe the nature and level of work being performed
by individuals assigned to this classification, and are not to be
construed as an exhaustive list of all job duties. This document
does not create an employment contract, and employment with Harness
Health Partners is "at will."**Bon Secours M ercyHealth is an equal
opportunity employer. We'll also reward your hard work with:*
Comprehensive, affordable medical, dental and vision plans*
Prescription drug coverage* Flexible spending accounts* Life
insurance w/AD&D* An employer-matched 403(b) for those who
qualify* Paid time off* Educational Assistance* And much
more**S****cheduled Weekly Hours:**0.01**Work Shift:**
Days/Evenings **Department:** SS Harness Health - On-Site Events -
Corporate*All applicants will receive consideration for employment
without regard to race, color, national origin, religion, sex,
sexual orientation, gender identity, age, genetic information, or
protected veteran status, and will not be discriminated against on
the basis of disability. If you'd like to view a copy of the
affirmative action plan or policy statement for* Mercy Health -
Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg,
Virginia; and Emporia, Virginia*, which are Affirmative Action and
Equal Opportunity Employers, please email recruitment@mercy.com. If
you are an individual with a disability and would like to request a
reasonable accommodation as part of the employment selection
process, please contact The Talent Acquisition Team at* . Driven by
Grace,Powered by your Drive Discover a career where you can be
you.> In some instances, the nurse's voice and touch is the last
thing a patient will hear or feel. This is part of our calling as
nurses, to be there for our patients in all stages of life, from
the beginning to the very end. > > Ali L. Registered Nurse
Forbes Best-in-state Employer, Ohio (ranking 29th)Springbuk- One of
the Healthiest Employers in AmericaSeramount - One of the Best
Companies for Multicultural WomenSeramount 100 Best Companies for
Working Mothers 2021Seramount Top Company for Executive Women
2021Seramount Top Company for Executive Women 2021Forbes
Best-in-state Employer, Ohio (ranking 29th)Springbuk- One of the
Healthiest Employers in AmericaSeramount - One of the Best
Companies for Multicultural WomenSeramount 100 Best Companies for
Working Mothers 2021Seramount Top Company for Executive Women
2021Forbes Best-in-state Employer, Ohio (ranking 29th)Springbuk-
One of the Healthiest Employers in AmericaSeramount - One of the
Best Companies for Multicultural WomenSeramount 100 Best Companies
for Working Mothers 2021Seramount Top Company for Executive Women
2021Check Out This Location
Keywords: Mercy Health, Lorain , Patient Service Representative - PRN, Other , Lorain, Ohio
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