Patient Service Representative

Company: Bon Secours Mercy Health
Location: Lorain
Posted on: March 16, 2023

Job Description:

**Thank you for considering a career at** **Bon Secours Mercy Health!** **Patient Services Representative - Occupational Health - Oberlin Walk-In Care** **Job Summary:** The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. **Essential Functions:** + Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner + Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems + Ability to answer internal and external calls in a friendly and helpful manner + Must possess the ability to troubleshoot and resolve problems promptly + Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately + Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients + Other duties as assigned **Education:** + High School Degree or GED + Associates Degree in Healthcare or related field (preferred, not required) **Experience:** + Knowledge of medical billing procedures (required) + Medical office software experience (required) + Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (required) + Prior medical office experience (preferred, not required) **Skills & Abilities:** + Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills + Engage with staff and patients in a professional manner + Basic math skills Bon Secours Mercy Health is an equal opportunity employer. Many of our opportunities reward* your hard work with: + Comprehensive, affordable medical, dental and vision plans + Prescription drug coverage + Flexible spending accounts + Life insurance w/AD&D + Employer contributions to retirement savings plan when eligible + Paid time off + Educational Assistance + And much more *Benefits offerings vary according to employment status **S** **cheduled Weekly Hours:** 0.01 **Work Shift:** Days/Evenings (United States of America) **Department:** SS Harness Health - On-Site Events - Corporate _All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for_ Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia _, which are Affirmative Action and Equal Opportunity Employers, please email_ _recruitment@mercy.com._ _If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ _recruitment@mercy.com_ . For nearly 200 years, the historical founders of Bon Secours Mercy Health (http://www.bsmhealth.org) has been providing care to those in need. Today, the ministry is one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. This quality care is provided by more than 57,000 employees serving communities throughout Florida, Kentucky, Maryland, New York, Ohio, South Carolina and Virginia. The health care ministry provided care for patients more than 10.3 million times in 2017 through its network of more than 1,000 care sites. Consistent with its commitment to serve each patient with dignity, Bon Secours Mercy Health provides nearly $2 million per day in community benefit. The Mission of Bon Secours Mercy Health is to extend the compassionate ministry of Jesus by improving the health and well-being of its communities and bring good help to those in need, especially people who are poor, dying and underserved. For more information, visit www.bsmhealth.org .

Keywords: Bon Secours Mercy Health, Lorain , Patient Service Representative, Other , Lorain, Ohio