Customer Advocate

Company: CheckSmart
Location: Lorain
Posted on: May 24, 2023

Job Description:

What you will be doing:

As a member of our customer service team, you will provide our loyal and new customers with amazing service as you work with them through the process to access the financial products they need.

In addition, you will:

• Be a proud brand ambassador
• Work with customers to find the best financial solutions to fit their needs
• Participate in ongoing trainings to stay up to date on our products and processes
• Verify customer information and process loans
• Check cashing transactions after following verification procedures
• Communicate effectively with customers providing excellent customer service
• Adhere to all company policies, procedures, and customer confidentiality requirements
• Create a positive, respectful environment among peers, superiors, and customers What you should have:
  • Must be 18 years of age or older
  • You should have a high school diploma, GED, or equivalent work experience
  • Ability to work a flexible schedule
  • Must be able to work nights, holidays, and weekends
  • 6 months of customer service experience will be an asset
  • 6 months of cash handling experience will be an asset We offer:
    • Full time employment at a competitive wage and incentives for great salesmanship
    • Medical/Prescriptions, Dental, Vision, life insurance and much more for full time Team Members
    • 401(k) plan including company match
      
      Key Words: Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller, Cashier

Keywords: CheckSmart, Lorain , Customer Advocate, Other , Lorain, Ohio