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Desktop Support Technician

Company: The Judge Group
Location: Lorain
Posted on: September 16, 2022

Job Description:

--- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.--- Provide support to client identified VIPs--- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.--- Perform Install/Move/Add or Change (IMAC) activities.--- Perform all assigned desk-side support activities--- Display outstanding technical and professional services skills at all times--- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines--- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair--- Understands and follows all documented service operations policies and procedures.--- Other duties or certifications may be assigned to meet business needsJob Type: ContractPay: $17.00 - $19.00 per hourSchedule:* 8 hour shiftWork Location: One location

Keywords: The Judge Group, Lorain , Desktop Support Technician, Professions , Lorain, Ohio

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