Onsite Service Technician - Cleveland, OH

Company: Xerox Corporation
Location: Lorain
Posted on: March 15, 2023

Job Description:

General information









City:




Akron, Cleveland, Lorain





State/Province:




Ohio





Country:




United States





Department:




Technical Customer Services





Date:




Tuesday, December 13, 2022





Working time:




Full-time





Ref#:




20021244





Job Level:




Individual Contributor





Job Type:




Experienced





Job Field:




Technical Customer Services





Seniority Level:




Entry Level












Description & Requirements




About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to makeevery daywork better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.Learn more atxerox.comand explore ourcommitment todiversity, inclusion and belonging. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Onsite Service Technicians to delight our customers. Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electro-mechanical skills to repair devices.Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality Skills and Qualifications:
  • Electro-mechanical experienceincludes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
  • Valid driver's license, appropriate insurance coverage, and a clean driving history.A Motor Vehicle Record (MVR) is included in our technician background check.
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components. Here's what success looks like in the first 60 days:
    • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
    • Comprehensive understanding of our company and customer service culture
    • Clear expectations in reference of call load, territory alignment and client satisfaction
    • Thorough knowledge base of the equipment and inventory needs to support your territory
    • Able to actively and correctly complete service calls independently. Additional Benefits:
      • Substantial growth opportunities for future career development within a supportive and collaborative company culture
      • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
      • Paid time off, plus holidays and personal days #LI-MS1
        
        
        
        
        

Keywords: Xerox Corporation, Lorain , Onsite Service Technician - Cleveland, OH, Professions , Lorain, Ohio