Service Technician III
Company: Cedar Point
Location: Sandusky
Posted on: April 17, 2024
Job Description:
Overview:The Service Technician III provides end user software,
hardware, and network support and assistance. Diagnoses, and
resolves complex hardware, software, and network related issues.
Responds to helpdesk calls and tickets in a timely manner and
documents. Acts as a technical lead and mentor to junior staff.
Responsibilities:
Monitors Serivice Desk communication
channels. Responds and records service requests and incidents in
the ticketing System. Updates tickets with appropriate information
thoughtout the ticket lifecycle. Mentors junior staff on ticket
handling processes and procedures.Independently installs, supports,
and upgrades computers, POS workstations, and associated
peripherals and softwares. Develops installation processes and
procedures. Develops standard system images and software
installation packages. -Independently troubleshoots and resolves
complex level two/three hardware, software, and network
issues.Engages in research and in-depth troubleshooting to resolve
technical issues. Escalates higher complexity and/or critically
urgent issues to the senior level support teams for
resolution.Assist senior park and corporate IT staff with complex
projects or issues. Independently completes task or projects to
meet or exceed requirements.Provides user systems access.Ensures
appropriate approval is provided and documented. -Leads service
desk related projects ensuring that specified requirements and
standards are met or exceeded. -Acts as a technical liaison between
IT and guests and other associates.Is able to represent senoir
staff in their absence. Always acts in a professional and
respectful manner. -Assist in training and development of new hires
using both training documentation and hands on experience -
Qualifications:
- Associate's degree / vocational or technical school degree in
IT, or equiv.
- 2-4 years of work experience -
- CompTIA A+ or Network+ experience preferred
- Ability to work nights, weekends and holiday periods to meet
business needs.
Keywords: Cedar Point, Lorain , Service Technician III, Professions , Sandusky, Ohio
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