Customer Marketing & Retention Specialist

Company: Joyce Windows, Sunrooms & Baths
Location: Cleveland
Posted on: February 16, 2026

Job Description:

Job Description Job Description About the Role Joyce is hiring a Family & Friends Campaign Specialist to grow repeat business and referrals from our previous customers through an established rewards program. You’ll be both customer-focused and creative , managing segmented outreach, email campaigns, outbound calling, customer follow-up, and special events. You’ll also lead showroom sales and help analyze results to improve performance. Serve as the primary point of contact and trusted representative for our existing customers. Compensation $45,000 Base Salary with Bonus Incentives $60,000- $65,000 in Total Compensation What You’ll Do Segment previous-customer lists and manage campaign workflows Create, schedule, and improve email/text campaigns (offers, events, rewards reminders) Call customers to re-engage, set appointments, and drive referrals Track earned referral rewards and coordinate timely reward delivery/communications to customers (confirmation, fulfillment, and follow-up). Oversee calling agents (lists, scripts, coaching, tracking outcomes) Assist with service issue coordination to protect customer loyalty Lead showroom sales and customer special events Track and report campaign performance (appointments, referrals, conversion, revenue impact) Requirements What We’re Looking For 2 years in email marketing, customer marketing, retention, or campaign management Strong customer communication skills (phone written) Comfortable working with customer lists, segmentation, and reporting Organized, proactive, and able to juggle multiple priorities Bonus: experience managing calling teams, events, or showroom/retail sales Benefits Why Joyce Established referral and rewards program with real customer impact A role that blends marketing, customer experience, and sales support Opportunity to own campaigns end-to-end and drive measurable growth Benefits Health, Dental, Vision Insurance 401k with 25% company match (no cap) Vacation and PTO included Employee Discount for home improvement services Employee referral bonus

Keywords: Joyce Windows, Sunrooms & Baths, Lorain , Customer Marketing & Retention Specialist, Sales , Cleveland, Ohio